Technical Support

Common Activation Errors and Troubleshooting Tips

Last Updated: Jan 27, 2016 01:15PM PST

We have provided common activation errors and troubleshooting tips to help you activate your games so you can start enjoying them!
 

 Why do I receive a message asking for the activation code every time I run the game?

This will occur if you have a firewall blocking the activation server from writing to your hard drive. You will need to configure your firewall to support access or disable it.

If you are not the administrator on Windows Vista, you will need to set the game to "Run as administrator" so it can save your activation. To do this, go to Start Menu -> Programs -> and find your game and the executable. Right click it and choose "Run as administrator".

Customer Support may be able to provide you a manual activation code depending on the game.

To reach Customer Service, please  
pastedGraphic_1.png. You should also provide the Unlock Request code when you submit your inquiry.
 

A required security module can not be activated. This program can not be executed.

SecuROM™ has determined a debugging or an emulation tool is running. Please deactivate these tools before starting the program. It's not necessary to uninstall them. If the problem persists, please send a SecuROM™ analysis file to support@securom.com.
 

 Limit of License Exceeded

You have used the licenses provided for your game. To reach Customer Support, please  .pastedGraphic_1.png
 

 Activation Failed: server error-wrong/invalid serial

This may be due to one of the following reasons:

  1. Your firewall may have prevented the license from being seen by the activation system. Please configure your firewall to allow access. If you are a Window Vista user, please set the game to "Run as administrator".
  2. You may have mistyped the code, have a space at the end of the code, used the wrong code or you have two keys and are using the wrong one. Please check your account page for the activation information.


 Could not write license data

This is a known issue on Windows with games that use SecuROM activation. Please see the following from Microsoft: http://support.microsoft.com/kb/980472 along with the steps outlined below:

Windows XP -- ***Please note, Windows XP is no longer supported by Microsoft!***

  1. Press Start and select the Run option. 
  2. Type cmd and push the [Enter] button on the keyboard. 
  3. Please type rd /s "%APPDATA%\SecuROM" and press [Enter] on the keyboard. 
  4. Answer Y to the Y/N question and press [Enter] to complete the process. 
  5. Type Exit and press [Enter] to exit Command Prompt. 
  6. Restart the PC and launch the game. 

Windows Vista/7/8/10

  1. Press the Windows Icon and click the Search bar. 
  2. Type CMD
  3. Right click the CMD.EXE that is found after the search. 
  4. Select "Run As administrator". 
  5. Click YES if prompted for confirmation that you wish to run this program. 
  6. Please type rd /s "%APPDATA%\SecuROM" and press [Enter] on the keyboard. 
  7. Answer Y to the Y/N question and press [Enter] to complete the process. 
  8. Type Exit and press [Enter] to exit Command Prompt. 
  9. Restart the PC and launch the game. 

This should resolve the issue. Please note that any SecuROM application that uses User Data will rebuild these files and folder with future launches.


If you need further assistance from Customer Support, please   pastedGraphic_1.png.

 

 

**Please note:  If you did not purchase your game from Direct2Drive, we will not be able to assist you with activation.  We support activations for games purchased on our site only and do not support downloads from other sites.

 

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