Technical Support

My new purchase shows a Keys button but no Download button

Last Updated: Jan 27, 2016 03:35PM PST

This guide is for new purchases that do not offer a download option:

Please check in the Key Page first. There you will see the instructions for your specific title when you click on the Keys button.

  My game is a Steam Game. How do I download it, there is no Download button?

Your game is downloaded directly from Steam. Please see the following guide to assist you further Here

  My game is made by EA Games (Electronic Arts). How do I download it?

Your game is downloaded directly from EA's Origin. Please see the following guide to assist you further: Here

  My game is made by Ubisoft Games (Uplay). How do I download it?

Your game is downloaded directly from Uplay. Please see the following guide to assist you further: Here

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If your purchase is an expansion or DLC, it will typically install from the base game. You will use your key located in your My Games page to install the game from the base game.

For installation of certain MMO's and DLC's, please see the below guides:

 

 

For further assistance from a Direct2Drive Technical Support Specialist, please pastedGraphic_3.png

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