Technical Support

I am unable to connect to the Uplay service.

Last Updated: Feb 18, 2016 02:55PM PST
This behavior is most often caused by the Uplay servers undergoing maintenance, or a temporary outage. More often than not this issue will resolve itself with a little time.

If you experience this behavior for an extended period of time ( an hour or more ) check the Uplay support site for any notices of outages.

If you see no notice, make sure the Uplay has been added to your trusted applications in any firewall or antivirus software you are currently using on your computer, in the case they are mistakenly blocking the connection to the Uplay service.

Once you have done this, restart your router by unplugging it, waiting 10 -15 seconds, and then plugging the router back in. This will refresh your internet connection and may help to resolve the behavior

For further assistance with Uplay, please contact Ubisoft support Here

Contact Us

9b868c9da6d3614f775355fcc40dd739@atgcloud.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete